OUR RETURN POLICY

At ILBACODASETA, we are committed to ensuring your complete satisfaction. However, we understand that sometimes a product may not meet your expectations. For this reason, we offer the possibility of making a return, in compliance with the following conditions:

 

RETURN TIMES

You have 14 days from the date of receipt of the product to request a return. After this deadline, we will not be able to accept the return.

 

PRODUCT CONDITIONS

The product must be returned in the same condition in which it was received: intact, with all tags attached, in the original packaging and without signs of wear.

 

SHIPPING COSTS AND ADDRESS

The shipping costs for the return are paid by the customer. We invite you to choose a reliable courier and to keep the proof of shipment until confirmation of receipt by us. The return must be sent to the address ILBACODASETA srl – Via Vittoria 75 – 00187 Rome.

 

REFUND OR REPLACEMENT

Once we have received and verified the product, we will refund or replace it, depending on your preference. The refund will be made within 14 days and will be applied to the same payment method used for the purchase.

 

HOW TO START A RETURN

To request a return, send an email to ilbacodaseta@tiscali.it, indicating the order number and the reason for the return.

We will provide you with all the necessary information to complete the procedure. Our goal is to make the return process simple and transparent, always ensuring the utmost care for you and our products. For further information, contact us without hesitation!